SANTOSO, L. E. A.; MUHSIN, M.; RACHMANINGRUM, N. Optimization of Customer Complain Handling at Grapari East Java. Journal of Informatics and Communication Technology (JICT), [S. l.], v. 6, n. 1, p. 209–218, 2025. DOI: 10.52661/j_ict.v6i1.310. Disponível em: https://ejournal.akademitelkom.ac.id/j_ict/index.php/j_ict/article/view/310. Acesso em: 10 jun. 2025.