IMPLEMENTASI BUSINESS INTELLIGENCE UNTUK PENILAIAN MUTU PELAYANAN DOKUMEN ADMINDUK STUDI KASUS DISDUKCAPIL KOTA XYZ
DOI:
https://doi.org/10.52661/j_ict.v5i2.229Keywords:
Business Intelligence, Pelayanan Publik, Adminduk, Data Engineering, ETLAbstract
Penerapan teknologi informasi untuk pelayanan publik pemerintahan telah mengubah cara pelayanan adminstrasi kependudukan (ADMINDUK) dan membuatnya semakin efisien serta mampu meningkatkan pelayanan ADMINDUK menjadi lebih baik. DISDUKCAPIL dituntut untuk memaksimalkan sumber daya yang ada sehingga dapat melakukan Tata Kelola dengan baik. Tata Kelola yang dilakukan membutuhkan informasi untuk membuat keputusan dalam mengelola dan mengatur keberlangsungan pelayanan publik Adminduk. Salah satu teknologi mutakhir yang mampu mengolah data dan menampilkan informasi adalah Bisnis Intelijen (BI). Bisnis Intelijen merupakan infrastruktur, aplikasi, dan alat (tools) yang memungkinkan akses dan analisis informasi untuk meningkatkan dan mengoptimalkan pengambilan keputusan internal organisasi dalam rangka untuk meningkatkan kinerja organisasi. Bisnis Intelijen dapat diterapkan di berbagai sektor, termasuk di sektor pelayanan publik DISDUKCAPIL
References
. Kimball, R., & Ross, M. (2013). The Data Warehouse Toolkit: The Definitive Guide to Dimensional Modeling. Wiley.
. Inmon, W. H., & Hackathorn, R. D. (2001). Using the Data Warehouse. Wiley.
. Larissa, P., & Dahl, D. W. (2014). Microsoft Power BI. O'Reilly Media.
. Turban, E., Sharda, R., & Delen, D. (2019). Decision Support and Business Intelligence Systems. Pearson.
. Chen, H., Chiang, R. H., & Storey, V. C. (2012). Business Intelligence and Analytics: From Big Data to Big Impact. MIS Quarterly, 36(4), 1165-1188.
. Babu, K. V. S. N. J. (2012). Business Intelligence: Concepts, Components, Techniques and Benefits. K.M.M Institute Of Technology & Science.
. Cohn, D. (2016). Building the Data Warehouse. Database Programming & Design, 29(3), 54-56.
. Akbar, R., Rasyiddah, D., Anrisya, M., Julyazti, N. F., & Syaputri, S. (2018). Penerapan Aplikasi Power Business Intelligence Dalam Menganalisis Prioritas Pekerjaan di Indonesia, 4(1), 54–59.
. Vercellis (2009), Data Warehousing, in Business Intelligence, onlinelibrary.wiley.com
. Microsoft. (2021). Power BI Documentation. https://docs.microsoft.com/en-us/power-bi/
. Kim, M. (2018). A Comprehensive Guide to Data Warehousing and Business Intelligence. https://www.cio.com/article/268756/business-intelligence/business-intelligence-what-it-is-and-how-to-use-it.html
. World Bank. (2017). Using Business Intelligence for Improved Service Delivery: A Case Study of a South Asian Municipality. https://openknowledge.worldbank.org/bitstream/handle/10986/26651/115044-PUB-Box394760B-PUBLIC-ECA-BICM-CaseStudy.pdf?sequence=1
. Government Accountability Office (GAO). (2019). Data-Driven Approaches to Improving Federal Programs: A GAO Framework. https://www.gao.gov/assets/gao-19-432sp.pdf
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Helmy Faisal Muttaqin, Ari Purno Wahyu Wibowo
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.