The Analyzing Online Learning Satisfaction and The Use of LLS
The investigation of students' satisfaction towards the frequent use of LLS
DOI:
https://doi.org/10.52661/j_ict.v2i2.58Keywords:
online learning, language learning strategy, service quality, students' satisfactionAbstract
This mixed-method approach study is conducted to find out the positive relationship between students’ satisfaction and their LLS use in the context of ICT for ELL. Having wed out for the sake of validity and reliability, 46 sets of both SERVQUAL and SILL questionnaires were then administered to 83 students of telecommunication engineering at Akademi Telkom Jakarta. The result of the study was explained in inferential and descriptive as well as qualitative in nature. The statistical result confirmed the positive effect of online learning satisfaction on the use of LLS. The low correlation coefficient is detected between students’ satisfaction and the use of LLS (r =.235, p <.05); however, the regression model Y=74.3+0.20X is then eligible to estimate and generalize. Thus, by paying attention to SERVQUAL dimensions, the students will more explore their LLS use. The findings provide a greater understanding of students’ satisfaction and LLS use. LLS – CALL integration model could be developed as the implications of the research for further study.
Keywords: ICT, Language Learning Strategies, Online Learning, Student Satisfaction, SERVQUAL
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.